CSM is ‘technology agnostic’.
Gartner, McKinsey and others regularly report on the major technology providers and publish league tables of capability, usability and similar dimensions.
However, the technology landscape is polarising into two groups – the major (or established) players and the ‘challengers’ – those that are new on the block.
The established players (IBM, SAS, SAP, Oracle, MicroStrategy, Microsoft, etc.) are very capable and represent huge investment – often over many years – for some organisations. On the other hand, the challengers (Panorama, Alteryx, QlikView, Tableau, etc.) individually may not have the full suite of functionality, but are immensely easier to use (short learning-curve) and may represent a much more cost effective entry point to data analytics than the established players.
There is no right answer and, indeed, we begin to see a move towards the challengers being used alongside the established players for a more agile entry into Big Data analytics and insight.
Many of the more competent statisticians use @R which is an open-source statistics suite. This is quite complex and not for the feint-hearted!
What is certain is that success in the new digital economy requires data and analytic capabilities to be moved from the IT arena into the hands of practitioners in finance, operations, marketing and, indeed, HR.
CSM – as a consultant – has a role to play in ‘lubricating’ this transition or migration.